About us

Photo from our Bristol Museum & Art Gallery Shop in Bristol

Our online shop helps school children, tourists and local people with taking a little bit of Bristol and our world class collection home with them. Unlike nearby competitors, our shop includes products that are unique from our own collection and exhibitions. If you'd prefer to see our shops in person we'd love you to come and visit us on the ground floor at M Shed and Bristol Museum & Art Gallery.

Profits from our shops help support our museum service.

If you can't find what you like or need any help please call us between 10am - 5pm on 0117 9223650 museumretail@bristol.gov.uk

Bristol Museum & Art Gallery shop opening times

  • Monday - Friday 10AM to 5PM [from 1st Jan 2017 we will be closed Mondays]
  • Saturday - Sunday 10AM to 5PM

M Shed shop opening times

  • Tuesday - Friday 10AM to 5PM
  • Saturday - Sunday 10AM to 5PM

Returns and refunds policy

In-store

Your legal rights:  In accordance with your legal consumer rights we offer a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to.

Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt up to 31 days from the date of purchase and we will offer you a full refund or exchange. This does not affect your statutory rights.

In order to accept a refund we:

  • require proof of purchase using the original till receipt
  • Goods must be unused and where possible in the unopened packaging
  • We can accept returns and refunds up to 30 days from the day of purchase
  • Where an item is faulty, not as described or doesn’t do what it is supposed to we can offer an exchange, offer a credit note, or a refund using the original method of payment.

Are there any products that can’t be returned?

We can’t offer refunds, credit or exchanges, unless faulty or not as described, on food and beverage, jewellery or clothing.

Online

In accordance with your legal rights laid out in the Consumer Rights Act 2015 you may cancel an online order within 14 days of purchase.